What form of payment do you accept?
Big Time Bounce, LLC accepts Cash, Venmo, and Paypal.
The balance of your rental is due prior to the setup of the equipment.
***We DO NOT accept personal checks***
Do you require a deposit?
Yes, a minimum deposit of $50.00 is required to reserve equipment on invoices totaling less than $500.00.
For invoices totaling $500.01 to $2,499.99 will be required to pay a deposit of 25%.
Order with an invoice total of more than $2,500.00 will be required to pay a deposit of 30% of the cart total.
All deposits are nonrefundable but are valid for 12 months from the booking date.
How do I prepare for my rental?
Before your event date, please take the time to ensure your setup area is:
- Free from animal feces
- Free from debris natural and unnatural
- Clear of any sharp objects, sticks, and branches
- Level without any steep inclines, declines, holes, or dips
We strongly suggest measuring and clearing your setup area(s) to the above guidelines to avoid a Truck Turn Around Fee/Deposit Forfeiture.
Typical delivery time frames assigned are:
8:00 am – 12:00 noon
9:00 pm – 1:00 pm
10:00 am – 2:00 pm
Please ensure you are available via the telephone number(s) you have provided on your event date. Your driver will contact you 30 – 60 minutes before their arrival.
When the driver arrives at your home, they will call you a second time to inform you of their arrival. If the driver cannot reach you via telephone after 15 minutes, the driver will continue their delivery route.
Accommodating redelivery is based on the truck's delivery schedule and route availability. A truck turnaround fee (of at least $50.00) will be assessed/your deposit may be forfeited. You will need to contact us for redelivery at (540)905-2697 to reschedule your delivery.
At the time of your delivery, an adult aged 18 years or older must be present. This individual will instruct the driver on where to set up the rental equipment.
After being instructed on where to set up the equipment, your driver will not move the equipment to another area. To have equipment moved, you will need to contact the office. An additional fee for the movement of the inflatable will be assessed.
A standard (3 prong) 110 outlet within 100' of the setup area is required for operation. To determine the number of outlets your setup requires please contact us. The designated outlet(s) should be for the sole use of the equipment to avoid tripping your event location's circuit breaker. Power issues are considered the Customer's responsibility. Your driver will allow you 15 minutes to resolve any power issues.
Most of our equipment requires ground anchors (ground stakes or sandbags). Ground stakes can penetrate the ground 18" – 32". Suppose you would not like to use sandbags to anchor the equipment and have an underground water sprinkler system. In that case, you will be required to notify us and release Big Time Bounce from any damages to your underground water sprinkler system.
What is your cancellation policy?
Residential cancellation policy: ALL DEPOSITS ARE FINAL. ANY MONEY PAID AT THE TIME OF BOOKING OR MONEY PAID TOWARDS THE TOTAL BALANCE IS NON-REFUNDABLE. However, if it becomes necessary to cancel your reservation. In that case, deposits are good for 12 months from the booking date IF we receive your cancellation at least 4 hours before your DELIVERY TIMEFRAME.
Nonresidential cancellation policy: ALL DEPOSITS ARE FINAL. ANY MONEY PAID AT THE TIME OF BOOKING OR MONEY PAID TOWARDS MY TOTAL BALANCE IS NON-REFUNDABLE. However, if it becomes necessary to cancel your reservation. In that case, deposits are good for 12 months from the booking date IF we receive your cancellation at least 48 hours before your EVENT DATE unless a rain date has been reserved.
If you would like to cancel your order, send an email to bigtimebounceva@gmail.com or call 540-905-2697 during the cancellation window.
Please ensure that your cancellation notice has been sent from your email address that we have on file and contains the following information:
- Event date
- Invoice Number
- Your first and last name
- Your telephone number
Someone from our team will contact you to assist you with rescheduling your event.
Big Time Bounce reserves the right to refuse any event that has the potential to cause damage to its equipment, staff, or during an event that may pose a risk to others.
How do you clean your equipment?
At Big Time Bounce we guarantee clean and safe equipment. Each piece of equipment is cleaned and properly sanitized before and after each use by:
- Vacuuming to remove debris
- Sanitizing with a cleaning solution
- Spraying with a disinfectant aerosol
The cleanliness and upkeep of our equipment is one of our many qualities that we are proud of.
Where do you deliver?
Big Time Bounce delivers free of charge anywhere within a 10 miles radius of our headquarters (768 Viewtown Rd, Amissville, VA 20106). If your location is outside of our free delivery radius, a Travel Fee will be applied, and an increased order minimum may apply.
Do we have insurance?
Absolutely! We are happy to provide a copy of our insurance certificate upon request.
How do I make a reservation?
You can make your reservation through our website bigtimebounceva.com or by calling us at (540) 905-2697 during normal business hours. Inquiries can also be made by sending an email to bigtimebounceva@gmail.com.
Can you set up indoors?
Yes, a gymnasium, coliseum, or firehouse is a great place to setup an inflatable, especially during the winter months or during inclement weather.
What do I do if there is unexpected rain or high winds during the rental period?
In the event of inclement weather, evacuate participants, deflate all inflatables, and cease use of equipment until the inclement weather has passed.
Once the inclement weather has passed, check the equipment to ensure it has not been damaged and is safe to still use/operate. If you have rented an inflatable piece of equipment turn the blower on to inflate the inflatable (the seams on the inflatable will bubble - these are air bubbles, not caused by cleaning solutions). After the inflatable has been inflated for 15 minutes dry the interior surface with a towel (vinyl is very slippery when wet). Once the interior surface is dry, the inflatable equipment can be utilized again.
Do you offer a bounce house attendant?
Absolutely! We are happy to provide an attendant for an additional $30/hour.
Do you offer overnight rentals
Unfortunately, we do not.